Patient Experience

  

‘Patient experience’ is what the process of receiving care feels like for the patient, their family and carers. It is a key element of quality, alongside providing clinical excellence and safer care.

“Getting good treatment in a comfortable, caring and safe environment, delivered in a calm and reassuring way; having information to make choices, to feel confident and feel in control; being talked to and listened to as an equal; and being treated with honesty, respect and dignity”.

Department of Health (2005)

‘Now I feel tall – what a patient-centred NHS looks like’

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