Patient Experience

How was your child’s hospital care?

2024 Children and Young People’s Patient Experience Survey

  At North Middlesex University Hospital NHS Trust, we believe providing high-quality hospital care for each person is fundamentally important. Therefore, we are excited to announce that in July, the NHS is launching a major survey on children and young people’s experiences of being in hospital.

  If your child is up to 15 years old and was in hospital in March, April or May 2024, you and your child could be invited to give your feedback on the quality of care and treatment. If you are invited to take part, you will be sent a letter with details explaining how to participate.

  The last time we ran this survey, we heard from 175 children, young people and their parents/ carers who used the survey to tell us what was working well and what we need to be do better.

  How feedback is used by the trust  

Filling out this survey based on your previous experience has help us identify areas that need attention, but also enabled us to design more targeted and effective improvement initiatives that address key challenges and enhance overall patient experience.  

 

Examples of actions taken based on the previous survey  

One of the Questions specified on: Did hospital staff play with you or do any activities with you while you are in the hospital  

 

Positive outcomes based on the changes  

All clinical areas now have access to group activities lead by allocated play leaders called the Play Team.  

The survey can be completed online or as a paper questionnaire. If you prefer to complete the survey on paper, a paper questionnaire will be sent in a later mailing. The survey is carried out by the Care Quality Commission and a dedicated Survey Coordination Centre at Picker. Participation will not affect your care or treatment. Your responses are not shared with our staff and will be kept confidential by the research team.

  The results will be published in the spring of 2025 and will be used to assess NHS trusts in England. What we learn will enable us to identify key priorities, aiding our mission to provide the very best hospital care and treatment for you and our community.

  If you are invited to take part and need help completing the survey, please call Patient Perspective Ltd Telephone: 01865 205 100.  Your valuable feedback will help us improve the quality of our care and people’s experience

  For more information about the survey, please visit www.cqc.org.uk/publications/surveys/children-young-peoples-survey

  

‘Patient experience’ is what the process of receiving care feels like for the patient, their family and carers. It is a key element of quality, alongside providing clinical excellence and safer care.

“Getting good treatment in a comfortable, caring and safe environment, delivered in a calm and reassuring way; having information to make choices, to feel confident and feel in control; being talked to and listened to as an equal; and being treated with honesty, respect and dignity”.

Department of Health (2005)

‘Now I feel tall – what a patient-centred NHS looks like’

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