It is always helpful for us to know as much as possible about your concern – when it happened, who was involved and what happened (or did not happen). We will also need to know your name, date of birth and hospital number. We may also ask you for patient’s details, if you are raising concerns about a patient.
We ask that you raise a concern as soon as possible and ideally within a year of an incident happening or you becoming aware of it. However, we recognise that sometimes this is not possible.
Within three working days, we will confirm that we have received information with you. One of our friendly team members will be in touch with you afterwards to ask what you would like to happen as a result of your complaint. Once we know the outcome you are seeking, we will get to work and deliver what we promised within the agreed timescales.