Make a complaint

At North Middlesex University Hospital, we put you: our patients, relatives and carers at the heart of everything we do. Our aim is to deliver outstanding experience for you. However, we know that sometimes we get it wrong and understanding your experience can help us to see things through your eyes.

At North Middlesex University Hospital we work in line with the NHS Complaints Regulations which set out how we respond to complaints, investigate what has happened and share with you what we have learned.

Our friendly team can be contacted by phone, e-mail or in writing; you can also visit our offices for a face-to-face conversation if you happen to be at North Middlesex University Hospital.

How to prepare for your visit

It is always helpful for us to know as much as possible about your concern – when it happened, who was involved and what happened (or did not happen). We will also need to know your name, date of birth and hospital number. We may also ask you for patient’s details, if you are raising concerns about a patient.

We ask that you raise a concern as soon as possible and ideally within a year of an incident happening or you becoming aware of it. However, we recognise that sometimes this is not possible.

Within three working days, we will confirm that we have received information with you. One of our friendly team members will be in touch with you afterwards to ask what you would like to happen as a result of your complaint. Once we know the outcome you are seeking, we will get to work and deliver what we promised within the agreed timescales.

Where to find us

Our friendly Complaints service is located in the atrium of the main hospital building.